Thank you for shopping at SAE Wooden. Below is our shipping policy, which outlines how and when you will receive your order.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation email is received. You will receive another notification once your order has shipped.
Please note that during high-volume periods (such as sales, holidays, or new releases), processing times may be extended slightly.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
International Shipping: 7–21 business days, depending on destination
Delivery times are estimates and may vary based on your location, weather conditions, customs clearance, or carrier delays.
3. Domestic Shipping
We ship domestically to all major cities and regions. Shipping times vary depending on your location and the service selected at checkout.
4. International Shipping
We ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note:
Customs, duties, and taxes may apply and are the responsibility of the customer.
We are not liable for delays due to customs processing or international carrier issues.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
If you do not receive a tracking number or have trouble tracking your order, please contact us at info@saedarpagroup.com.
6. Shipping Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete addresses.
If you realize there’s an error after placing your order, contact us immediately. We may be able to update the address if the order has not yet been shipped.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 3 days of delivery. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund depending on the situation.
Please include photos of any damaged packaging or items when contacting us.